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Support & Troubleshooting

Easy access to answers and help when something goes wrong

We’re here to support you when things don’t go as planned. Whether you're dealing with a product issue or a treatment reaction, our technical support process ensures fast, professional assistance.

Here’s how we help:

  • 🧴 Report a Product Issue: Submit photos, batch info, and description via our [support form] or WhatsApp

  • 💆‍♀️ Troubleshoot Reactions: Guidance for managing unexpected skin responses or texture concerns

  • 💬 Contact Support: Reach us via WhatsApp, email, or phone during support hours

  • 🚨 Escalation Procedures: Critical issues follow a defined SLA to guarantee response and resolution timeframes

  • 🕒 Support Hours: Monday–Friday, 9:00–17:00 UK time

We’re committed to solving problems quickly—so you can stay focused on delivering results to your clients.